Reasons to tolerate the customer/citizen with unreasonable demands:
• You promised you would - as employees in the fire service our main job description is that of public servant. By taking this job, and choosing this career, we have promised to take care of and meet the needs of these citizens. It is our duty. It is our responsibility
• She helps you raise your game - the citizen with seemingly unreasonable demands, make us better, and causes our level of service to rise. The customer that request something outside of our normal operations, or above and beyond our perceived capacity, stretches us. In attempting to accomplish the unreasonable task we realize that it actually is possible, and sometimes this unreasonable task, becomes a new normal operating procedure.