Step 1. Frame the problem. McKinsey employs the acronym ‘MECE’ to form a framework and structure for problem-solving. MECE stands for ‘mutually exclusive, collectively exhaustive’. To properly frame a problem it must be separated into distinct, overlapping issues, while making sure that no issue relevant to the problem has been overlooked. Structure and frameworks help to ensure that no part of the problem is missed. Management consultants apply a logic tree to visually depict this framework, however, using a framework common to our industry can be more productive. A common framework within the fire service would be the ICS (incident command system) structure.
For fire protection problem solving these components may look like this:
INCIDENT COMMAND - Issue or problem statement; design criteria/need
OPERATIONS - How is this system supposed to function? How does the system actually function?
PLANNING - How is the system designed? Is the design appropriate for the hazard?
LOGISTICS - What system components or resources are required for effective operation?
FINANCE - What costs are involved in this system installation, testing, or maintenance?
Utilizing a problem-solving framework a hypothesis can then be formed. The hypothesis can provide a problem-solving roadmap that will lead to the asking the right questions. The authors of, The McKinsey Mind state that it is “more efficient to analyze the facts of a problem with the intent of proving or disproving a hypothesis than to analyze those facts one by one to determine which answer they will eventually provide”. An initial hypotheses can be formed by drawing conclusions based on the limited facts known. Brainstorming with a team can be helpful for developing and testing a hypothesis and forming new ideas. The goal should be to get to the root of the problem, not just address issue symptoms.
Step 2. Design the analyses. From the initial problem-solving framework determine what factors most affect the problem, and focus on those. Take a “big picture” view and resist the onslaught of tunnel vision. Ensure the focus area is moving in the right direction, toward the goal of problem resolution. Do not over-analyze. Do just enough to prove (or disprove) the hypothesis, then move on.
Step 3. Gather the data. To this point we have been brainstorming and creating hypothesis based on “general information” and the problem framework. When a logical analysis has been designed, data to support that must be collected. There are 3 primary methods of data gathering:
- Research - reports, documentation, outliers, and best practices
- Interviews - pulling out information from those most intimate with the problem or need
- Knowledge management (KM) - reaching out to experts, networks, and groups
Step 4. Interpret the results. This should be a culmination of the hard work that was done in the previous three steps. This is the time to sift through and organize all the data that has been collected. If the problem has been properly framed, an analyses based on factors most affecting the problem has been designed, and thorough data has been gathered the problem solution will often present itself.
This is Part 2 of a 7 part series collectively titled, McKinsey Method for Fire Protection Solutions. As you read keep in mind that these systems and processes can be applied to fire protection organization and leadership, and to physical fire protection systems and components.